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If you can’t unlock your bike lock there can be several reasons why this is happening. Maybe you have the wrong key or combination? Check this first! Sometimes, when you have your bike lock already for while, dust and dirt particles could block the moving parts of the cylinder or the shackle. You can use some lubricant for solving this. Sometimes the lock is frozen. You can use warm water or defreezing spray for unfreezing it. Here you will find a guide how to deal the best with a bike lock that cannot be locked anymore: https://thebestbikelock.com/best-bike-lock/how-to-stop-your-bike-lock-jamming/. If all this does not work, call your local locksmith.